Refund Policy

Refund & Returns Policy

Returns

• Returns are accepted within 14 days of receiving your order.

• To be eligible for a return, your Luxera sponge must be unused, unopened, and in its original sealed packaging.

• Due to hygiene reasons, we cannot accept returns on any products that have been opened, used, or where the hygiene seal has been broken, unless the item is faulty.

Faulty or Damaged Items

• If your order arrives damaged or you believe it is faulty, please contact us within 48 hours of delivery with your order number and clear photographs.

• We will assess the issue and offer a replacement, refund, or exchange where appropriate.

Refunds

• Once we have received and inspected your returned item, we’ll notify you of the outcome.

• If approved, your refund will be processed to your original payment method within 5–10 working days (your bank may take additional time to process it).

Return Postage

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.

Non-Returnable Items

• Opened or used makeup sponges.

• Products without their original packaging.

• Gift cards (if applicable).

How to Request a Return
Please email us with:

• Your order number.

• Your full name.

• The reason for your return.

• Photos if the item is damaged or faulty.

We’ll provide instructions on how to return your item.